Delivery and Returns
What are our preparation times?
Each order is processed on working days. If you place an order on Saturday or Sunday, it will be processed on Monday.
You will receive an e-mail confirmation of the processing of your order as soon as it is ready, as well as a confirmation of shipment with a tracking number.
The shipping costs are specified at the time of the order according to the chosen formula.
The different delivery methods for France :
Store pick-up: Available the next day in our store, 44 rue du Bac, Paris 7e. Monday to Saturday, from 11am to 7pm
Bicycle courier delivery : Same day delivery within 5 hours for all orders placed before 1pm. (except Saturday and Sunday) only in Paris.
Standard Delivery: You will be delivered at home, within 3 to 5 days. An e-mail will be sent to you as soon as your package is picked up by our carrier.
Express Delivery : You will be delivered at home, within 2 to 3 days. An e-mail will be sent to you as soon as our carrier takes charge of your package.
The delivery is offered from 60 euros of purchase (except for courier).
The different delivery methods for Europe:
Express home delivery: You will be delivered at home, via the postal service within 3 to 8 days after validation of your order. An e-mail will be sent to you with your tracking number.
DHL home delivery: You will be delivered at home, via the DHL service within 2 to 5 days after validation of your order. An e-mail will be sent to you with your tracking number.
For orders shipped to Great Britain, Switzerland and Norway, payment of local taxes may be required upon receipt.
The delivery is offered from 180 euros of purchase (except DHL).
The various modes of delivery for the International:
DHL home delivery: You will be delivered to your home, via the DHL service within 4 days after validation of your order. An e-mail will be sent to you with your tracking number.
Due to the classification of our fragrances and room sprays as hazardous materials, these products can no longer be shipped to certain areas such as the United States. You can still order our scented candles and other accessories.
How to return my order :
You have a fourteen day cooling off period from receipt to request a return. The products must not be used, damaged or soiled and returned in their original packaging (except gift packaging) with any accessories. To exercise your right of withdrawal, simply write to us at firstname.lastname@example.org indicating your order number. We may ask you for a copy of the invoice by email, before sending you the delivery instructions. Return shipping costs are at the expense of D'ORSAY.
Due to the qualification of our products as hazardous materials, returns for orders shipped outside of France are at the customer's expense.
Do you have a question?
For more information about your order, our services are available from Monday to Friday from 10am to 6pm. Send us your request to the address email@example.com specifying the order number and the tracking number. An answer will be given to you within 24 hours.