Frequently asked questions

Select your fragrance, add it to your cart and follow the secure payment steps until order confirmation.

We accept all major credit cards (Visa, Mastercard, American Express). For orders over €80, we also offer payment in 3 installments with no added fees through our partner Alma.

Yes. All payments are fully secured through Shopify. Your bank details never pass through our servers.

Once your order is confirmed, it is immediately forwarded to our logistics team. Therefore, any changes or cancellations cannot be guaranteed. We encourage you to contact our customer service department as soon as possible.

With every order, we offer a sample to test your chosen fragrance and two samples of your choice to discover new scents. We cannot ship just one sample, but you can try our perfumes through our discovery offers . For every purchase of a sample set, a discount code equal to the set's value will be sent to you to confirm your discovery.

Delivery times vary depending on the destination and shipping method, from 24–48 hours for express shipping to a few business days internationally.

For more details, see our Delivery & Returns page.

We offer delivery to many countries:

EUROPE

Germany - Andorra - Austria - Belgium - Bulgaria - Cyprus - Croatia - Denmark - Spain - Estonia - Finland - France - Greece - Hungary - Ireland - Italy - Latvia - Liechtenstein - Lithuania - Luxembourg - Malta - Monaco - Montenegro - Norway - Netherlands - Poland - Portugal - Romania - United Kingdom - Serbia - Slovakia - Slovenia - Sweden - Switzerland - Czech Republic - Ukraine.

MIDDLE EAST

United Arab Emirates - Qatar

NORTH AMERICA

United States - Canada

Yes, except for orders shipped to Switzerland, Norway, the United Kingdom, the United Arab Emirates, Qatar and Canada, local taxes are payable upon receipt.

A tracking link will be sent to you by email as soon as your order is shipped.

To offer you the best possible experience, several delivery options are available.

In mainland France, several delivery options are available:

• Delivery to a collection point: Mondial Relay. Your order will be delivered within 5 to 8 business days after preparation. You have 5 days to collect it. Delivery costs €3.90 and are free for orders over €60.
• Standard delivery : handled by Colissimo, your order will be delivered within approximately 3 business days after dispatch. Delivery costs of €6.50 are waived for orders over €180.
• Express delivery : via Chronopost, for delivery within 1 to 2 business days (excluding weekends and public holidays). The cost is €12.
• 
  Click & Collect : Monday to Friday, 12 PM to 2 PM and 2:30 PM to 7 PM at 44 Rue du Bac, 7th arrondissement. Please wait for the confirmation email before coming to collect your order. Your order is prepared the same day, and you will receive an email notification as soon as it is ready. You then have 6 days to collect it in store, at no extra charge.
• Same-day courier delivery for all orders placed before 12pm, Monday to Friday. Only within Paris city limits.

Internationally:

To find out about international delivery options, visit our dedicated websites via the country selector at the bottom left of your screen (on a computer) or in the footer (on a mobile device).

UNITED STATES :

• Economy: Delivery in 5 to 8 business days. Delivery fee is $12, free on orders over $165.

• Standard shipping: delivery in 3 to 4 business days. Free shipping is offered on orders of $165 or more.

• Express: Delivery in 1 to 2 business days. Shipping costs are $50, free on orders over $300.

We invite you to carry out a few checks :

• Check your mailbox
  

• Check with your caretaker.
  

• Ask your neighbors , who may have received it on your behalf.

If your package is still missing, our Customer Relations Service is available to assist you.

Contact us

You have a 14-day withdrawal period from the date of receipt to request a return. Products must be unopened, unused, and undamaged, and returned in their original packaging (except gift wrapping) with any accessories. To exercise your right of withdrawal, simply email us at alfred@dorsay.com , indicating your order number. Return shipping costs are covered by D'ORSAY (France only). Upon receipt of your return, we will issue a refund to the card used for the original purchase. Processing time is 2 to 6 days.

The refund is issued after receipt and verification of the returned product, via the original payment method.

A personalized creation is unique… and therefore final. In accordance with our return policy, personalized products cannot be returned or exchanged.

No, sample kits are not returnable.

All the fragrances and creations of Maison D'ORSAY are designed and manufactured in France. Fragrances are made between Paris and Grasse, then packaged on site. The glasses were the subject of a dedicated production between Normandy and the Hauts de France. Solid brass objects in a Doubs jewelry workshop.

A perfumer’s palette is always made up of natural ingredients and synthetic ingredients. Synthetic ingredients allow for example to reproduce elusive notes like for example the violet whose smell is known to escape at the moment when it is felt, they also allow the perfumer to bring a unique singularity to a basic note.

Our ingredients are responsibly sourced. Our products are never tested on animals. Our packaging is made in France from paper sourced from sustainable resources guaranteed by the Forest Stewardship Council.

Some historical fragrances have been reworked and modernized. You can find some of them in our Legacy collection.

The Eau de Toilette Tilleul, historically created in 1915 is now presented under the name of Vouloir être ailleurs. C.G. Reinvented by Olivia Giacobetti in 1995, C.G. is a true perfume of comfort and tenderness, and remains one of the House's best-sellers. With this fragrance, you will be able to take all the time in the world and won't scare away happiness. You can find this fragrance on our website or in our store rue du Bac.

Le Chevalier d'Orsay is a creation of 1911, it is a Citrus, Spicy, which is built around an ambery fern. This perfume is similar to our fragrance "C'est toujours agréable d'être attendu. O.W.", a woody, spicy, built around the main notes: Lemon, Ginger, Vetiver.

Choosing a fragrance is a personal experience. Our advisors are available to assist and guide you in your selection, Monday through Friday, from 10:00 a.m. to 6:00 p.m. You can contact them by email at alfred@dorsay.com or by phone at +33 (0)1 56 43 10 57.