Returns and Exchanges
Your satisfaction is our priority
Like you, we are dedicated to beauty, which we fill with wit and grace to offer you instruments and fragrances of the very highest quality. We hope these fragrances are perfect artistic recreations and the secret to your elegance, wherever you go and whichever world you inhabit.
This is why for each body fragrance bottle bought, we provide you with a sample that will allow you to test and confirm your purchase without opening it. If you change your mind, please send us a mail at firstname.lastname@example.org to return or exchange it.
Return conditions for France:
All our products are covered by the legal guarantee: you have a fourteen day retraction period from receipt to request a return. The products must not be used, damaged or soiled and returned in their original packaging (except gift packaging) with any accessories. To exercise your right of withdrawal, simply write to us at email@example.com indicating your order number. We may ask you for a copy of the invoice by email, before sending you the delivery instructions. Return shipping costs are at the charge of D’ORSAY.
Return conditions for orders sent outside France:
Due to the qualification of dangerous material of the products of the category perfumes and room-spray, it is not possible for us to propose you a return for the orders sent outside France, containing a body perfume or a room-spray. For any question, please contact our customer service: firstname.lastname@example.org